What started out as a shopping trip to buy a pretty standard product, has turned out to be a stressful episode, that I’m sure is not finished yet.
The history is that after many phones and upgrades, I have eventually managed to own an Apple iPhone 3GS, which I’m sure most of you will agree is a pretty cool product with many options available to increase its use.
This is where my episode starts, as it was my birthday in mid February, and I had decided that although the iPhone is a cools device, it is limited with its battery capacity, mainly because I can’t stop using the phone and its many apps.
A solution I found was to buy a radio alarm clock with docking / charging capability, so as to allow me to make full use of the iphone all day long right up till bedtime.
After much research I thought the best place to go was the high street, so I could actually try my phone in the display models in the shop, this proved useful as many of the products available were still not compatible.
I live in an area that has a retail park with a Curry’s Digital and a Comet store almost next door to each other, and both selling similar product lines, however Comet did seem cheaper.
Anyway the product i liked the look of was a Sony Alarm Clock Radio, with charge dock, it was labelled under the Sony tag of “Dream Machine”
Well, bought this product from Comet as it was cheaper and took it home to set it up.
At first I was very pleased with it, it was typical of a Sony product, it felt good, had a good sound and at first I was very happy with it.
Then i went to bed, i had no problem find my bed as the bedroom was illuminated by the very bright backlit screen, so i though i should check and make sure it was set to the dimmest brightness, and it was!.
I had hoped that the alarm would wake me in the morning to the sound of some music on my iPhone, but this was really unnecessary as I didn’t actually get to sleep, of course I could have unplugged the clock, bet then how would it wake me up?
Back To Comet the Next Day!
So the next morning, blurry eyed and tired I went of to Comet to try and reason with them and ask for a refund on the basis that the product did not do what I expected, i.e. get a nights sleep and then wake me, rather than just keep me awake!
The man I spoke to on customer services was called Richard, he plugged the clock in and there fore it worked, so a refund was out of the question, unless I accepted a 10% restocking charge, or took a credit to use in store.
well I was not happy and asked to see the manager, to see if he would be more flexible and offer a bit more customer service?
Unfortunately I expected a bit too much, after refusing me a refund and then being rude to me, I had to give in and take the refund less 10% restocking charge, there was no way I wanted a credit to spend in their store.
Anyway the best I could get was the option to call the store manager on Monday morning, which I will do and update this post.
For some reason though the staff would not tell me their surnames, due to “Data Protection” although they were more than happy to tell me the surname of the store manager? maybe she doesn’t come under the data protection act.
When I asked “Ben” the sales manager if he had given me good customer service his reply was “I have given you what is required”, so obviously, not good then!
The end result was that I was unhappy with Comet and unhappy with Sony, so I went to Tesco’s, and bought this little alarm clock radio, for £30 less than the Sony, it does everything the Sony does, and also lets me enjoy a good nights sleep.
This is the Logitech pure-fi anytime, it was £30 cheaper than the Sony, and it does the job nicely, it even allows me to get to sleep.
I will see on Monday if Comet “Richard”, “Ben” and “Emma King” have any useful to say on my refund.